Step-by-step checklists for getting paid
100 actionable checklists across the order-to-cash cycle — set customers up, invoice cleanly, chase overdue accounts, close month-end and handle disputes. Search or filter by stage.
- Onboarding & Credit
New Customer Onboarding Checklist
Step-by-step onboarding for a new trade customer: identity, credit, terms, master data and a clean first invoice.
8 min - Onboarding & Credit
Credit Application Review Checklist
Review a credit application line by line: identity, references, signatures and red flags before you approve credit.
7 min - Onboarding & Credit
Credit Check Checklist
Run a business credit check in order: free registers first, then a credit report, then interpret the score sensibly.
7 min - Onboarding & Credit
Setting Credit Limits Checklist
Set a credit limit from need, risk and affordability — then document, communicate and review it on a schedule.
7 min - Onboarding & Credit
Customer Master Data Checklist
Set up a clean customer master record: correct legal entity, billing details, terms and no duplicates.
6 min - Onboarding & Credit
Trading Terms Setup Checklist
Set up trading terms that bind: clear clauses, written acceptance before trading and a stored, signed record.
7 min - Onboarding & Credit
Personal Guarantee Checklist
Take an enforceable personal guarantee: right guarantor, proper signing, clear wording and a verified asset position.
7 min - Onboarding & Credit
PPSR Registration Checklist
Register a PPSR security interest correctly: right grantor, right collateral, on time and properly maintained.
8 min - Onboarding & Credit
Director ID Verification Checklist
Verify a company's directors: confirm identity, director ID, ASIC record and any history of failed companies.
6 min - Onboarding & Credit
ABN Verification Checklist
Verify a customer's ABN on ABN Lookup: confirm the entity, GST status and that it is active and correct.
5 min - Onboarding & Credit
Trade Credit Insurance Setup Checklist
Set up trade credit insurance: assess exposure, choose cover, understand exclusions and meet the policy conditions.
7 min - Onboarding & Credit
Account Opening Checklist
Open a customer account cleanly: confirm checks, create the record, load terms and confirm it is live before invoicing.
6 min - Onboarding & Credit
Customer Risk Assessment Checklist
Rate customer credit risk from identity, financial signals and behaviour, then set terms and security to match.
7 min - Onboarding & Credit
Payment Method Setup Checklist
Set up customer payment methods that clear fast: offer the right options, show them clearly and reconcile cleanly.
6 min - Onboarding & Credit
Credit Policy Review Checklist
Review your credit policy: check the rules still fit, close gaps, confirm controls work and that the team follows it.
7 min - Onboarding & Credit
Customer References Checklist
Collect and check meaningful customer references: right referees, pointed questions and a critical read of the answers.
6 min - Onboarding & Credit
Know Your Customer (Business) Checklist
A practical KYC routine for trade accounts: confirm the entity, the people behind it and that the business is genuine.
7 min - Onboarding & Credit
Recurring Billing Setup Checklist
Set up recurring billing cleanly: proper authority, a clear schedule, reliable payment and a failed-payment plan.
7 min - Onboarding & Credit
Deposit and Prepayment Checklist
Set up deposits or prepayment fairly: right amount, written agreement up front and correct, GST-aware invoicing.
6 min - Onboarding & Credit
Trade Reference Check Checklist
Check trade references properly: reach real suppliers, ask about limits and payment behaviour, and weigh the answers.
6 min - Invoicing & Billing
Invoice Accuracy Checklist
A step-by-step check to catch errors before an invoice is sent, so it gets paid first time.
5 min - Invoicing & Billing
Tax Invoice Compliance Checklist
A general checklist of the fields a valid Australian tax invoice needs, with an ATO disclaimer.
6 min - Invoicing & Billing
Sending an Invoice Checklist
Everything to confirm when you send an invoice so it lands with the right payer and gets actioned.
5 min - Invoicing & Billing
Progress Claim Checklist
How to prepare and submit a progress claim on a staged job so it is approved and paid.
6 min - Invoicing & Billing
Recurring Invoice Checklist
How to set up and maintain recurring invoices so they bill correctly cycle after cycle.
5 min - Invoicing & Billing
Invoice Dispute Prevention Checklist
Practical steps to prevent invoice disputes before they start, so invoices get paid not queried.
6 min - Invoicing & Billing
Purchase Order Matching Checklist
How to match an invoice to a purchase order so it passes the customer's checks and gets paid.
5 min - Invoicing & Billing
Billing Cycle Checklist
The steps to run a complete, on-time billing cycle so nothing is missed and cash comes in steadily.
6 min - Invoicing & Billing
Invoice Numbering Checklist
How to set up a clear, unique, gap-free invoice numbering system that scales with your business.
5 min - Invoicing & Billing
GST on Invoices Checklist
A general checklist for applying and showing GST on invoices correctly, with an ATO disclaimer.
6 min - Invoicing & Billing
Credit Note Checklist
How to issue a credit note correctly so an invoice is reduced or reversed with a clean audit trail.
5 min - Invoicing & Billing
Invoice Delivery Checklist
How to deliver invoices reliably to the right contact, channel and format so none go astray.
5 min - Invoicing & Billing
Retention Billing Checklist
How to track retention held on your invoices and recover it when it falls due, without losing it.
6 min - Invoicing & Billing
Milestone Billing Checklist
How to define project milestones and invoice each one so payments land as stages are completed.
6 min - Invoicing & Billing
E-Invoicing Setup Checklist
How to set up e-invoicing so invoices flow straight between systems, with fewer errors and delays.
6 min - Invoicing & Billing
Invoice Approval Checklist
What to check when approving an invoice — outbound or supplier — so errors are caught before it clears.
5 min - Invoicing & Billing
Statement of Account Checklist
How to prepare and send a clear statement of account that prompts a customer to clear their balance.
5 min - Invoicing & Billing
Invoice Correction Checklist
How to correct an invoice that has already been sent without breaking your audit trail or the customer's.
5 min - Invoicing & Billing
International Invoice Checklist
Extra steps for invoicing overseas customers — currency, payment, GST treatment and getting paid.
6 min - Invoicing & Billing
Invoice Payment Terms Checklist
How to set and state clear invoice payment terms so customers know when and how to pay.
5 min - Collections & Follow-up
Overdue Invoice Checklist
Step-by-step actions to work a single overdue invoice from arrears to payment.
6 min - Collections & Follow-up
Payment Reminder Checklist
How to write and time payment reminders that prompt action without souring the relationship.
5 min - Collections & Follow-up
Collections Call Checklist
Preparation and a call script for chasing payment by phone without losing your cool.
6 min - Collections & Follow-up
Collections Escalation Checklist
A staged path for escalating an unpaid invoice from reminder to recovery.
6 min - Collections & Follow-up
First Day Overdue Checklist
Exactly what to do the first day an invoice goes past its due date.
4 min - Collections & Follow-up
7 Days Overdue Checklist
What to do when an invoice has been overdue for about a week with no response.
5 min - Collections & Follow-up
30 Days Overdue Checklist
Firmer, formal steps for an invoice that has been overdue for about thirty days.
6 min - Collections & Follow-up
Final Notice Checklist
How to issue a final notice that prompts payment and supports any later action.
5 min - Collections & Follow-up
Payment Plan Setup Checklist
How to set up a fair, documented payment plan that actually gets the debt cleared.
6 min - Collections & Follow-up
Stop Credit Checklist
Steps to put an account on credit hold while an overdue debt remains open.
5 min - Collections & Follow-up
Pre-Legal Action Checklist
What to check and gather before considering legal action on an unpaid debt.
6 min - Collections & Follow-up
Debt Recovery Handover Checklist
How to prepare and hand an unpaid debt over to a recovery partner.
5 min - Collections & Follow-up
Broken Promise to Pay Checklist
How to react when a customer breaks a specific promise to pay by a set date.
5 min - Collections & Follow-up
Dunning Sequence Checklist
How to build a consistent, escalating dunning sequence for overdue invoices.
6 min - Collections & Follow-up
Collections Email Checklist
How to write an effective collections email that prompts payment.
5 min - Collections & Follow-up
Disputed Debt Follow-Up Checklist
How to handle and follow up an invoice the customer is disputing.
6 min - Collections & Follow-up
Hardship Request Checklist
How to respond when a customer says they cannot pay due to financial hardship.
6 min - Collections & Follow-up
Small Balance Collections Checklist
How to collect small overdue balances without spending more than they are worth.
5 min - Collections & Follow-up
End of Month Collections Checklist
A month-end routine for reviewing and chasing the full book of overdue invoices.
6 min - Collections & Follow-up
Customer Contact Update Checklist
How to keep customer payment-contact details current so chasing actually lands.
5 min - Month-End & Reporting
Month-End AR Close Checklist
A step-by-step month-end AR close: cut-off, receipting, reconciliation, aged review and sign-off.
8 min - Month-End & Reporting
AR Reconciliation Checklist
Reconcile the AR sub-ledger to the GL control account, find differences and clear them with confidence.
7 min - Month-End & Reporting
Aged Receivables Review Checklist
Work through the aged trial balance bucket by bucket to drive collections, escalation and provisioning.
7 min - Month-End & Reporting
Cash Application Checklist
Match every receipt to the right invoice and customer so AR reconciles and cash reporting is accurate.
7 min - Month-End & Reporting
Bad Debt Provision Checklist
Review collectability and set a defensible bad-debt provision so your receivables are not overstated.
7 min - Month-End & Reporting
DSO Reporting Checklist
Calculate days sales outstanding consistently and report the trend so it drives collections action.
7 min - Month-End & Reporting
AR Aging Report Checklist
Produce an accurate, reconciled AR aging report with clean buckets that downstream reporting can trust.
6 min - Month-End & Reporting
Unallocated Cash Checklist
Clear unallocated and on-account cash so open AR is accurate and month-end reconciles cleanly.
6 min - Month-End & Reporting
Bank Reconciliation for AR Checklist
Reconcile banked receipts to cash applied and to the ledger so AR and the bank agree at month-end.
7 min - Month-End & Reporting
AR KPI Reporting Checklist
Build a monthly AR KPI scorecard — DSO, aging mix, CEI and disputes — that drives decisions, not just data.
7 min - Month-End & Reporting
Week-End AR Checklist
A light weekly AR routine — apply cash, chase, tidy the ledger — so month-end holds no surprises.
6 min - Month-End & Reporting
Collections Forecast Checklist
Turn aged receivables into a realistic dated cash-in forecast you can plan and report against.
7 min - Month-End & Reporting
AR Write-Off Checklist
Write off genuinely uncollectable debt with proper evidence, approval and accounting so AR stays honest.
7 min - Month-End & Reporting
Customer Statement Run Checklist
Run accurate monthly customer statements that prompt payment and surface disputes before they age.
6 min - Month-End & Reporting
AR Ledger Cleanup Checklist
Clear small balances, stale credits and duplicates so your AR ledger is clean and reporting is accurate.
6 min - Month-End & Reporting
Intercompany AR Checklist
Match intercompany receivables to the other entity's payable so the group consolidates without breaks.
7 min - Month-End & Reporting
AR Audit Prep Checklist
Assemble reconciliations, aged analysis and supporting evidence so the AR audit runs fast and clean.
7 min - Month-End & Reporting
Receipting Checklist
Capture, allocate and bank every incoming payment accurately so AR, cash and reconciliation stay clean.
6 min - Month-End & Reporting
AR Handover Checklist
Hand over AR cleanly so collections continue, the ledger stays current and nothing is lost in transition.
6 min - Month-End & Reporting
Year-End AR Checklist
Finalise receivables, provision and write-offs for the annual accounts, and prepare AR for audit at year-end.
8 min - Disputes & Compliance
Invoice Dispute Resolution Checklist
A step-by-step process for resolving a disputed invoice without escalating it into a fight.
6 min - Disputes & Compliance
Short Payment Reconciliation Checklist
How to investigate and recover a short payment instead of quietly absorbing the gap.
5 min - Disputes & Compliance
Chargeback Response Checklist
Respond to a card chargeback with the right evidence inside the time limit.
6 min - Disputes & Compliance
Debtor Insolvency Response Checklist
What to do the moment a customer enters administration or liquidation.
7 min - Disputes & Compliance
Statutory Demand Preparation Checklist
Prepare and serve a statutory demand correctly, with the debt undisputed.
7 min - Disputes & Compliance
Payment Times Reporting Checklist
A compliance walk-through for businesses caught by Payment Times Reporting.
6 min - Disputes & Compliance
Privacy Compliance for Collections Checklist
Handle customer data lawfully while collecting overdue invoices.
6 min - Disputes & Compliance
Debt Collection Compliance Checklist
Keep your debt-chasing fair, lawful and free of harassment.
6 min - Disputes & Compliance
Refund Processing Checklist
A controlled process for issuing refunds without errors or disputes.
5 min - Disputes & Compliance
Bad Debt Write-Off Approval Checklist
Approve and record a bad-debt write-off the right way.
5 min - Disputes & Compliance
Credit Hold and Release Checklist
Apply and lift credit holds consistently to protect cash flow.
5 min - Disputes & Compliance
Payment Fraud Red Flags Checklist
Spot and stop common invoice and payment fraud before money moves.
6 min - Disputes & Compliance
Payment Terms and Contract Review Checklist
Tighten your contract terms so invoices are easier to enforce.
6 min - Disputes & Compliance
Retention of Title Claim Checklist
Assert a retention-of-title claim correctly when a customer fails.
7 min - Disputes & Compliance
Garnishee Order Preparation Checklist
Prepare to enforce a judgment debt through a garnishee order.
6 min - Disputes & Compliance
Customer Complaint Handling Checklist
A fair, documented process for resolving customer complaints.
5 min - Disputes & Compliance
Customer Data Request Handling Checklist
Respond properly when a customer requests access to their data.
5 min - Disputes & Compliance
Security of Payment Claim Checklist
Use a Security of Payment claim correctly for construction work.
7 min - Disputes & Compliance
Director Guarantee Enforcement Checklist
Check and enforce a director's personal guarantee for a company debt.
6 min - Disputes & Compliance
Debt Sale Preparation Checklist
Prepare a portfolio of aged debt for sale or assignment cleanly.
6 min
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